Terms and conditions of delivery and payment including information on long-distance transaction
Terms and conditions of delivery and payment
- Company, address, authorized representative
You’re closing the contracts about our products with:
Ahr-Winzer eG / Dagernova Weinmanufaktur
53474 Bad Neuenahr-Ahrweiler
Telefon: 02641-9472-0 / Fax: 02641-9472-94
Genossenschaftsregister: Amtsgericht Koblenz GnR 10121
Authorized board of management:
Thomas Monreal (Chairman), Günter Schüller
- Characteristics of our products
You can learn about the composition of our products in the product description.
- Conclusion of contract, delivery reservation, validity period of the offers
The contract is concluded through conformation of order or delivery of products by us.
The cooperation has the right to deliver the contractual supply as partial shipments if reasonable for the client. If it was agreed that the shipment is delivered on recall, the buyer has a reasonable amount of time to collect the goods.
When a new price list is published, all former preceding lists count as expired.
3a. Information on contracts in electronic business dealings
In the following we present you the individual steps to place an order with us in German:
You choose the preferred article and put it into your cart via the button „Add to cart“. The cooperation has the right to deliver the contractual supply as partial shipments if reasonable for the client. If it was agreed that the shipment is delivered on recall, the buyer has a reasonable amount of time to collect the goods. The process is completed by you pressing “check-out”.
In the context of payment, you’ll need to give your name, delivery address and your email address, choose your preferred method of payment and fill in the necessary details. The methods of payment include purchase on account, prepayment or PayPal.
In the overview you can see your full order again and check the correctness of all the data.
Before you’ll be able to finally send your order, it is mandatory to accept the general terms and conditions.
By clicking the button „Buy now“, your order will be finally send through to us.
A confirmation mail concerning the receipt of your order will be send to you afterwards. The contraction is formed by delivering the goods to you.
By clicking the button „my account“ you’ll be able to have insights to your orders anytime. The wording of the contract will also be accessible through here.
If you placed your order as a „guest“, you’ll also get a confirmation mail but your data will not be saved.
The terms and conditions of delivery and payment as well as the general terms and conditions can be downloaded from our website.
- Prices, shipping costs, costs for means of distance communication
The purchase price set out in an offer is binding. All prices are displayed in the accompanying product description. Prices quoted to consumers include the statutory rate of VAT.
The delivery at the most takes one week after the receipt of the order.
The delivery consists of, if not agreed otherwise, 1 liter or 0,75 liter bottles in cartons that hold six or twelve or up to eighteen bottles without additional fee.
The delivery of other bottle sizes (e.g. 0,25L, 0,375L, 0,5L) also happens without additional and the same packaging units. If the customer requests a special packaging, additional costs will be added. The minimum purchasing quantity comes to one packaging unit.
The deliveries are performed by our own trucks, a haulage company or a shipping agency. The shipping fee up to the invoiced value of goods of 99,99€ is 9,50€. Free shipping for orders over 100€ (inland of Germany – isles with additional fee). Shipping cartons, shipping fees and other fees are calculated via cost price.
While using means of distance communications, costs to the amount of the rate of your telecommunication provider. We do not offer a service hotline.
- Delivery, fulfilment, payment
Where the costumer is an employer, the delivery takes place at the expense of the costumer. Where the costumer is a consumer, the delivery takes place at the expense of the consumer.
Until payment is complete, the delivered goods remain our property.
If not arranged otherwise, the payment needs to be fulfilled without any deductions immediately after receiving the bill.
Our banking details:
Volksbank Rhein Ahr Eifel eG
IBAN: DE 32 5776 1591 0011 5465 00
IBAN: DE 60 5776 1310 0000 8904 00
If the due purchase price is not immediately paid after receiving a demand for payment, the consumer will have to pay penal interest at the rate of 5%, the employer will have to pay penal interest at the rate of 8% above the base interest rate.
The cooperation has the right to demand advance payment or cash payment when delivering the goods.
If the delivered goods show signs of obvious defects (including damage in transit), please get in touch and make a complaint to us. Failure to make a complaint or make contact with us shall not have any consequences for your statutory warranty rights if you’re a consumer.
For all defects that occur during the legal warranty obligation of the goods, you’re legally entitled to request subsequent performance, remedy of defects as well as re-delivery. If the legal preconditions allow it, the right to reduction, withdrawal as well as compensatory damages (including the replacement of the damages instead of fulfilment as well as replacement for your futile expending)
The Dagernova cooperation incurs liability for warranty claims towards companies for a year.
- Inclusion of our general terms and conditions
All offers, contracts, deliveries and other performances additionally underlie our general terms and conditions for winegrower cooperations. You can request these from our cooperation, look into them in our business premises or download them here.
- Obligation for compensation
The consumer has to perform compensation if they withdraw from the contract as long as the depreciation leads back to a way of handling the goods that requires an examination of composition, the quality or functioning of the goods was not necessary.
- Cancellation policy for costumers
Cancellation policy - Winegrowers' cooperation
We're happy when you're content with your order. If not, you're allowed to withdraw from the contract within 14 days without giving reasons.
Instructions on withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us Dagernova Weinmanufaktur / Ahr Winzer eG, 53474 Bad Neuenahr-Ahrweiler, Fax: 02641/9472-94, E-Mail: firstname.lastname@example.org of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).
You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
- Model withdrawal form (complete and return this form only if you wish to withdraw from the contract) –
Dagernova Weinmanufaktur / Ahr Winzer eG
Heerstraße 91 - 93
53474 Bad Neuenahr-Ahrweiler
I/We * hereby give notice that I/We * withdraw from my/our * contract of sale of the following goods */for the provision of the following service *…………………………………………..
Ordered on ………. */received on ………. *
Name of consumer(s): …………………………………
Address of consumer(s): ……………………………...
Signature of consumer(s) (only if this form is notified on paper): …………………………..
*Delete as appropriate
- Comment on protection of children and young adults
In accordance with the law for protection of children and young adults, we do not give away wine to young adults under the age of 16. We do not give away spirits to young adults under the age of 18. The buyer confirms through submitting the order that they have reached the necessary age to make these purchases in accordance with the law for protection of children and young adults.
Here you can download the terms and conditions of delivery and payment as PDF.